Introduction and Scope

At Nexta Elite, we understand that your financial data is deeply personal. This privacy policy explains how we collect, use, protect, and share information when you use our budget automation platform and related services. We operate in compliance with Vietnam's Personal Data Protection laws and international privacy standards.

This policy applies to all users of nexta-elite.com, our mobile applications, and any associated services we provide. By using our platform, you agree to the data practices described in this policy.

Information We Collect

Personal Information

• Account details: name, email address, phone number
• Financial information: bank account details, transaction data, spending patterns
• Identity verification: government ID numbers when required by Vietnamese banking regulations
• Contact preferences and communication history

Technical Information

We automatically collect technical data when you interact with our platform, including IP addresses, device information, browser type, and usage patterns. This helps us maintain security and improve our services.

Financial Data

Our budget automation features require access to your financial transactions. We collect this data through secure banking APIs and encrypted connections. All financial data is processed and stored according to Vietnamese banking security standards.

How We Use Your Information

We process your personal data for specific, legitimate purposes that directly relate to providing you with effective budget automation services.

Primary Uses

• Automated budget creation and expense categorization
• Financial insights and spending analysis
• Account security and fraud prevention
• Customer support and service communications
• Platform improvements based on usage patterns

Data Sharing and Third Parties

We share your information only when necessary to provide our services or when required by law. Here's exactly who we work with and why:

Service Partners

• Banking institutions and payment processors for transaction data
• Cloud storage providers for secure data hosting
• Analytics services for platform performance monitoring
• Customer support tools for service delivery

All third-party partners must meet our security standards and are contractually bound to protect your data. We conduct regular security assessments of our partners.

Your Rights and Controls

Under Vietnamese data protection laws, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.

Security Measures

We employ bank-grade security measures to protect your financial data. Our security approach includes multiple layers of protection designed specifically for financial services.

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• AES-256 encryption for data storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Automated threat detection and monitoring

Our servers are hosted in secure facilities that comply with international security standards. We maintain detailed security logs and conduct regular backup procedures to ensure data integrity.

Data Retention and Deletion

We keep your data only as long as necessary to provide our services or as required by Vietnamese law. Different types of information have different retention periods.

Retention Periods

• Account information: Retained while account is active plus 7 years
• Financial transaction data: 10 years as required by banking regulations
• Support communications: 3 years from last contact
• Technical logs: 2 years for security and performance analysis

When data reaches its retention limit, we securely delete it using industry-standard deletion methods. Some aggregated, anonymized data may be retained for statistical purposes.

International Data Transfers

While our primary operations are based in Vietnam, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place.

All international data transfers comply with Vietnamese data protection requirements and include contractual protections equivalent to those provided under Vietnamese law. We regularly review and audit these arrangements.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, maintain your session, and understand how you use our services.

Types of Cookies

• Essential cookies: Required for basic platform functionality
• Performance cookies: Help us understand platform usage and performance
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you through your registered email address or through the platform.

We recommend reviewing this policy periodically to stay informed about how we protect your privacy. The "last updated" date at the top of this policy indicates when the most recent changes were made.